My wife's Treo 650 has been through a war it seems like. She has been nagging me for the longest time to get a replacement since the phone is constantly dropping calls. Unfortunately, I'm a cheapskate and the 2-year contract wasn't up, so I didn't want to pay an ETF. Not to mention that I've got her phone on the wonderful SERO plan: 500 anytime minutes, free night and weekends, unlimited data etc... for $30/month with a 20+% corporate discount applied on top of that. Once her contract expired, she was still complaining, but we didn't see any phones that she wanted. Finally we found the Samsung Instinct and were very impressed until we realized that we'd have to change the plan to one of the Simply Everything plans, which were at minimum, twice the price of her current one. Well, the Treo 800W just came out and after doing some research decided that it would be the next phone to get for her. It has everything she needs or was used to on her Treo 650, and then some extra features she didn't have that would be useful, like wi-fi. After some price shopping, it appears I could buy the phone from Sprint for $250 after mail in rebate. Best Buy however has the phone for $190 with no rebates. Because of her SERO plan, I called up customer service and attempted to haggle. The representative I worked with seemed to have English as a second language, so negotiating and explaining things were a bit harder than anticipated. At first, he tried to float the corporate line of how I won't know if the phone from Best Buy was new or used, and that I wouldn't have the same level of support if I purchased it from him. I'm not sure if having to explain to him that Best Buy was not a fly-by-night company and that the $40 billion they made in revenue was nearly identical to that of Sprint. In any event, after some bartering, he offered a $50 instant discount, lowering the price to $200. Again, he was baffled when I didn't accept the offer on the spot, instead informing him that $200 was still more than that of $190. So, without hesitation, he brought on someone from the sales team to see what could be done (It should be noted that I wouldn't have even tried to have the price matched to Best Buy if it wasn't for reading that many others had done the same thing.) When the lady from sales looked into my account, she noticed I had a corporate discount and was then able to give an additional $50 discount from the corporate side. I happen to know that there are various $50 promotion codes and simply think she was looking for any that would be appropriate, although I could be way off. In any event, this knocked the price to $150 (after $100 rebate) but still cheaper than Best Buy. I bit on the deal, but then was on hold for at least 45 minutes while she straightened things out. Eventually everything was set, the phone was ordered and I had verified that my current plan would not be changed on multiple occasions and also that I was given a 30 day trial, since the whole reason for upgrading was to determine if our house was causing the dropped Sprint calls, or if it was her aged Treo 650. Fingers crossed, we'll have the new phone in 3-4 business days, it will activate and work flawlessly. Unfortunately I'm too much of a realist to believe this will happen. After reading more, it appears that other users in this situation have been told that they are unable to upgrade because their current plan is incompatible with the newer PDA phones, even though the SERO plan originally included all of this. So, now it is a waiting game to see what happens. Either the phone works out of the box and I'm happy and remain a Sprint customer, or some other things come into play. The first, if the plan is incompatible, is to have customer service make it compatible without trying to nickel and dime me for a higher end plan. If the service isn't up to par, then I can either walk away in the first 30 days, or try to see if they will give me a free Sprint Airave, which is essentially a cell phone repeater for sprint that hooks up like a wireless router to an existing high speed internet connection. The Airave has supposedly been given out to quite a few folks with poor coverage in their home. Finally, while I don't think it will get this far, my last option is to ditch Sprint, and then go to AT&T for an iPhone 3G. The cheapest plan offered with the iPhone is $70, but I can also use a corporate discount there from what I understand. Here's hoping everything goes smooth. I'll keep this updated as information changes.